General terms and conditions of business

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1. Scope

The following terms and conditions apply to all orders placed via our online shop by consumers and entrepreneurs.

A consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby contradicted; They only become part of the contract if we have expressly agreed to this.

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2. Contractual partner, conclusion of contract, correction options

The purchase contract is concluded with Glaskern-Shop.

The presentation of the products in the online shop does not represent a legally binding offer, but rather a non-binding online catalog. You can first place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the information provided for this in the ordering process and use the correction aids explained. By clicking the order button, you place a binding order for the goods contained in your shopping cart. Confirmation of receipt of your order will be sent by email immediately after you submit the order.

When the contract with us comes into effect depends on the payment method you choose:

The invoice
We accept your order by sending a declaration of acceptance in a separate email or by delivering the goods within two days.

Payment in advance
We will accept your order by sending a declaration of acceptance in a separate email within two days, in which we will provide you with our bank details.

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3. Contract language, contract text storage

The language(s) available for concluding the contract: German, English

We save the contract text and send you the order data and our general terms and conditions in text form. For security reasons, the contract text is no longer accessible via the Internet.

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4. Delivery conditions

In addition to the stated product prices, there are shipping costs. You can find out more about the shipping costs in the offers.

We only deliver by mail. Unfortunately, a self collection of the product is not possible.

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5. Payment

The following payment methods are generally available to you in our shop:

Payment in advance
If you choose the advance payment method, we will give you our bank details in a separate email and deliver the goods after receipt of payment.

The invoice
After receiving the goods and the invoice, you pay the invoice amount by bank transfer to our bank account. We reserve the right to only offer purchase on account after a successful credit check.

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6. Right of withdrawal

Consumers have the statutory right of cancellation, as described in the cancellation policy. Entrepreneurs are not granted a voluntary right of withdrawal.

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7. Retention of title

The goods remain our property until full payment.
The following also applies to entrepreneurs: We reserve ownership of the goods until all claims from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; You assign all claims arising from this resale to us in advance - regardless of whether the reserved goods are combined or mixed with a new item - in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations.

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8. Warranty and Guarantees

The statutory liability law for defects applies. Information about any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

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9. Liability

We always have unlimited liability for claims due to damage caused by us, our legal representatives or vicarious agents
• in the event of injury to life, body or health
• in the event of intentional or grossly negligent breach of duty
• in the case of guarantee promises, if agreed, or
• as far as the scope of application of the Product Liability Act is open.
In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner can regularly rely, (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the liability is limited to the amount foreseeable at the time the contract was concluded Damage that typically has to be expected is limited.
Otherwise, claims for damages are excluded.

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10. Dispute Resolution

The European Commission provides a platform for online dispute resolution (OS), which you can find here. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

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11. Final provisions

If you are an entrepreneur, German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods.